Seller Help & Guide
Set up your shop the right way — correct image sizes, listing tips, file limits and policies, all in one place.
On this page
Getting started
Your shop has three things customers notice first: your logo, your banner, and your product photos. Getting these right makes your shop look professional and trustworthy. Set them all from Dashboard → Storefront.
- Open your Storefront settings.
- Add your shop name, a short description (bio), logo and banner.
- Pick your brand colours (primary, secondary, accent).
- Add your products with clear, square photos.
- Fill in your shop policies (refunds, shipping, terms, privacy, contact).
Image sizes & formats at a glance
Terradine accepts JPG, PNG, WebP and GIF for all images. Upload the highest-quality version you have within the size limit — we display and resize it for you. Use the recommended pixel dimensions below so nothing looks blurry or gets awkwardly cropped.
| Asset | Recommended size | Shape | Max file |
|---|---|---|---|
| Shop logo | 400 × 400 px | Square (shown as a circle) | 2 MB |
| Shop banner | 1600 × 400 px | Wide (4:1) | 5 MB |
| Product photo | 1200 × 1200 px | Square (1:1) | 10 MB |
Logo & banner
Shop Logo
Your logo appears as a round badge on your storefront and next to your shop name. Centre your mark — the corners of a square logo are clipped off by the circle.
Shop Banner
The banner stretches across the top of your shop and is cropped to fit different screens. Keep important text and logos near the centre — edges and the top/bottom may be trimmed.
Product photos
Product Image
You can upload several photos per product. The first image becomes the thumbnail shown in the marketplace and search, so make it your best one.
Good photo checklist
- Square crop, subject centred
- Bright, even lighting
- Plain or clean background
- Fills the frame — no big empty margins
- Sharp focus, true colours
- Consistent style across your shop
Creating a listing
- Go to Dashboard → Products → Add Product.
- Enter a clear title (up to 255 characters) and a description.
- Upload your product photos (square, 1200×1200 px is ideal).
- For digital products, upload the deliverable file customers receive after purchase.
- Set your price and category, then publish.
Files & bulk import
| What | Limit | Accepted |
|---|---|---|
| Digital product file (the download) | 100 MB per file | Any file type |
| Bulk product import | 50 MB | CSV, JSON, ZIP |
| Bulk image upload (with import) | 100 MB | ZIP |
Have a large catalogue? Use Dashboard → Import to bring products in from a CSV or JSON file (Shopify-style CSV columns are supported), and attach a ZIP of images to match them.
If your file is larger than 100 MB, split it into parts or host the large asset externally and deliver a download link inside a small file.
Shop policies
Clear policies build buyer confidence. Each policy can be up to 10,000 characters. Set them in Dashboard → Storefront:
- Refund policy — when and how you offer refunds.
- Shipping policy — for physical / print-on-demand items.
- Terms — your shop's rules of sale.
- Privacy — how you handle customer information.
- Contact — how buyers can reach you.
Your shop description (bio) can be up to 2,000 characters — use it to tell customers who you are and what you sell.
Pricing & payouts
You set the price on every product you list. Pricing is fully in your control and can be changed at any time.
Tips for more sales
- Lead with your best photo. The first image is your thumbnail everywhere on the site.
- Be consistent. A matching photo style across listings makes your shop look established.
- Fill in everything. Logo, banner, bio, colours and policies — a complete shop converts better than a half-finished one.
- Write descriptive titles. Say exactly what the buyer gets.
- Use real dimensions. Upload at the recommended sizes above so nothing looks blurry or cropped.
Still stuck? Contact us and we'll help you get set up.