Your Privacy Matters: At Terradine, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our Services.
1. Information We Collect
1.1 Information You Provide
When you create an account or use our Services, you provide:
- Account Information: Name, email address, password
- Profile Information: Display name, profile picture (optional)
- Payment Information: Credit card details (processed securely by Stripe)
- Business Information: Etsy shop details, shop ID
- Communications: Messages you send to customer support
- Template Customizations: Text, images, and design choices you make
1.2 Information Collected Automatically
When you use our platform, we automatically collect:
- Usage Data: Pages viewed, features used, time spent
- Device Information: IP address, browser type, operating system
- Log Data: Access times, error logs, performance data
- Cookies: Session cookies, preferences, analytics cookies
- Location Data: General geographic location based on IP address
1.3 Information from Third Parties
- Etsy: Shop information, order data, customer email addresses
- Stripe: Payment confirmation, transaction status
- OAuth Providers: Authentication tokens (encrypted)
2. How We Use Your Information
We use your information to:
2.1 Provide and Improve Services
- Create and manage your account
- Process your subscription payments
- Connect your Etsy shop and create listings
- Send order notifications and access codes
- Enable template customization features
- Provide customer support
- Improve platform functionality and user experience
2.2 Communications
- Send transactional emails (order confirmations, access codes)
- Send account notifications (password resets, security alerts)
- Send subscription updates (renewal reminders, payment issues)
- Send marketing emails (with your consent - you can opt out)
- Respond to your inquiries and support requests
2.3 Analytics and Research
- Analyze usage patterns and trends
- Monitor platform performance and errors
- Conduct A/B testing and feature experiments
- Generate aggregated statistics (never personally identifiable)
2.4 Legal and Security
- Comply with legal obligations and regulations
- Prevent fraud, abuse, and security breaches
- Enforce our Terms of Service
- Protect our rights and property
3. How We Share Your Information
We do NOT sell your personal information. We may share your data with:
3.1 Service Providers
| Provider |
Purpose |
Data Shared |
| Stripe |
Payment processing |
Name, email, payment details |
| Etsy |
Marketplace integration |
Shop ID, listings, order data |
| AWS/Cloud Storage |
File storage |
Template files, images |
| Email Service |
Transactional emails |
Email address, name, order details |
3.2 Business Transfers
If we are acquired, merged, or sell assets, your information may be transferred to the new entity.
3.3 Legal Requirements
We may disclose your information if required by law, court order, or legal process, or to protect our rights and safety.
3.4 With Your Consent
We may share your information with third parties when you explicitly consent.
4. Data Security
4.1 Security Measures
We implement industry-standard security measures:
- Encryption: SSL/TLS encryption for data in transit
- Passwords: Bcrypt hashing for stored passwords
- Access Controls: Role-based permissions and authentication
- Secure Servers: Protected infrastructure with firewalls
- Regular Audits: Security reviews and vulnerability assessments
- PCI Compliance: Payment processing through PCI-DSS certified Stripe
4.2 Your Responsibilities
- Choose a strong, unique password
- Keep your login credentials confidential
- Log out from shared devices
- Report suspicious activity immediately
5. Data Retention
We retain your information for as long as necessary to provide Services and comply with legal obligations:
- Active Accounts: Data retained while account is active
- Cancelled Accounts: Essential data retained for 90 days, then deleted
- Transaction Records: Retained for 7 years for tax/legal compliance
- Anonymized Analytics: Retained indefinitely (cannot identify you)
6. Your Privacy Rights
6.1 Access and Correction
You have the right to:
- Access your personal information
- Correct inaccurate data
- Update your profile and preferences
- Download your data (data portability)
6.2 Deletion
You may request deletion of your account and personal information. Note:
- Some data may be retained for legal compliance
- Anonymized data may be retained for analytics
- Deletion is permanent and cannot be undone
6.3 Marketing Opt-Out
You can opt out of marketing emails by:
- Clicking "unsubscribe" in any marketing email
- Updating your email preferences in account settings
- Contacting support@terradine.com
Note: You cannot opt out of transactional emails (order confirmations, security alerts).
6.4 Cookie Preferences
You can control cookies through your browser settings. Note that disabling cookies may limit functionality.
7. Cookies and Tracking
7.1 Types of Cookies We Use
- Essential Cookies: Required for basic functionality (login, sessions)
- Preference Cookies: Remember your settings and choices
- Analytics Cookies: Help us understand how you use the platform
- Marketing Cookies: Track advertising effectiveness (with consent)
7.2 Third-Party Tracking
We may use third-party analytics services (Google Analytics, etc.) that use cookies. These services have their own privacy policies.
8. Children's Privacy
Our Services are not intended for children under 13 years old. We do not knowingly collect personal information from children. If we discover we have collected a child's information, we will delete it immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protections through:
- Standard Contractual Clauses
- Privacy Shield frameworks (where applicable)
- Data processing agreements with service providers
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
- Right to Know: What personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of sale of personal information (we don't sell data)
- Right to Non-Discrimination: Equal service regardless of privacy choices
To exercise these rights, contact info@terradine.com
11. European Privacy Rights (GDPR)
If you are in the EU/EEA, you have rights under GDPR:
- Right to Access: Obtain copies of your personal data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in machine-readable format
- Right to Object: Object to certain data processing
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights or file a complaint with a supervisory authority, contact info@terradine.com
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via:
- Email notification
- Platform notification
- Updating the "Last Updated" date
Continued use after changes constitutes acceptance of the updated policy.
13. Third-Party Links
Our platform may contain links to third-party websites (Etsy, payment processors, etc.). We are not responsible for their privacy practices. Please review their privacy policies.