Find answers to common questions or get in touch with our support team
Terradine is a template marketplace that allows creators like you to list and sell professional templates on your Etsy shop. We provide:
Yes. Terradine integrates with Etsy to handle the marketplace and payment processing. You need:
Don't have an Etsy shop? Create one here (it's free to start).
No commissions on your sales! We only charge the subscription fee - you keep 100% of your Etsy revenue (minus Etsy's fees).
Yes! You can cancel your subscription anytime:
We accept all major payment methods via Stripe:
All payments are processed securely through Stripe. We never store your payment information.
Note: Your Etsy shop must be connected first via Dashboard → Settings → Connect Etsy.
No customization needed! Templates are listed as-is on your Etsy shop. Here's how it works:
You can edit the Etsy listing title and tags directly in Etsy if needed.
It's fully automated:
You don't have to do anything! The entire process is hands-free.
No. Our license grants you the right to sell templates exclusively through Etsy via Terradine. You may not:
However, you CAN list the same template in multiple Etsy shops if you have an Enterprise plan.
Security: We use OAuth 2.0 for secure authentication. We never see your Etsy password.
Access codes are sent automatically within 5 minutes of purchase. If your customer doesn't receive it:
We'll resend it immediately or troubleshoot any delivery issues.
Access codes are sent automatically within 5 minutes of purchase. If you don't receive yours:
We'll resend your access code within 24 hours.
Access never expires! Your access code works indefinitely. You can:
Your customizations are saved automatically as you work.
Yes! Once you've customized your template, you can download it as many times as you need. Download formats typically include:
Perfect for printing at home, sending to a print shop, or sharing digitally.
Customization options vary by template, but typically include:
The customization interface is designed to be user-friendly - no design skills required!
Template sizes vary by design and are listed in the product description on Etsy. Common sizes include:
All templates are designed at 300 DPI for professional print quality.
Yes! Our templates are designed for both home and professional printing:
Tip: For best results at home, use high-quality cardstock or photo paper.
Refunds are handled by the Etsy seller you purchased from. Each Etsy shop sets their own refund policy.
However, if there's a technical issue with:
Please contact us at info@terradine.com - we'll fix the issue immediately or work with the seller to provide a refund.
For technical issues with the template or customization tool:
For questions about your Etsy order, contact the seller directly through Etsy.
Terradine is a three-sided marketplace platform that connects:
Think of us as the infrastructure that powers template businesses on Etsy - similar to how Printful powers print-on-demand shops.
No. Terradine is an independent company. We integrate with Etsy's API to provide listing creation and order automation, but we are not owned by or affiliated with Etsy Inc.
We comply with all Etsy policies and use official OAuth authentication for security.
Terradine is based in Montreal, Quebec, Canada.
Contact us:
Email: info@terradine.com
Location: Montreal, Quebec, Canada
Yes. We take security seriously:
We collect only what's necessary to provide our service:
We never sell your data to third parties. Full Privacy Policy →
Email: info@terradine.com
Response Time: Within 24 hours (usually much faster)
Business Hours: Monday-Friday, 9am-5pm EST
When contacting support, please include:
Terradine works on all modern browsers:
Mobile: Fully responsive and works on smartphones and tablets.
Note: Internet Explorer is not supported. Please upgrade to a modern browser.
Can't find the answer you're looking for? Our support team is here to help.
Contact Support