Refund Policy for Secretary QA Shop Due to the digital nature of our products, all sales are final once the download link has been accessed. However, we want you to be completely satisfied with your purchase. If you experience any technical issues with your download or the files are corrupted, please contact us within 7 days of purchase and we will provide a replacement or full refund. For print-on-demand products, we offer refunds or replacements for items that arrive damaged, defective, or significantly different from the product description. Please contact us within 14 days of delivery with photos of the issue.

Shipping & Delivery for Secretary QA Shop DIGITAL PRODUCTS: Digital products are delivered instantly after purchase. You will receive an email with download links within minutes of completing your order. Download links are valid for 30 days. PRINT-ON-DEMAND PRODUCTS: - Production time: 2-5 business days - Shipping time: 5-12 business days (domestic), 10-20 business days (international) - Tracking information will be emailed once your order ships Please note that shipping times may vary during peak seasons or due to carrier delays.

Terms of Service for Secretary QA Shop By purchasing from Secretary QA Shop, you agree to the following terms: 1. DIGITAL PRODUCTS LICENSE Unless otherwise stated, digital products are licensed for personal use only. You may not resell, redistribute, or share the files. Commercial licenses are available for select products. 2. INTELLECTUAL PROPERTY All designs, files, and content remain the intellectual property of Secretary QA Shop. Purchasing a product grants you a license to use it, not ownership of the design. 3. ACCURACY We strive to display accurate product images and descriptions. Colors may vary slightly due to monitor settings. 4. MODIFICATIONS We reserve the right to modify these terms at any time. Continued use of our shop constitutes acceptance of updated terms.

Privacy Policy for Secretary QA Shop We respect your privacy and are committed to protecting your personal information. INFORMATION WE COLLECT: - Name and email address (for order fulfillment) - Shipping address (for physical products) - Payment information (processed securely by Stripe) HOW WE USE YOUR INFORMATION: - To fulfill and deliver your orders - To send order confirmations and updates - To respond to customer service requests We do not sell, trade, or share your personal information with third parties except as necessary to complete your order (e.g., shipping carriers). For questions about our privacy practices, please contact us.

Contact Secretary QA Shop We're here to help! If you have any questions about our products, your order, or need assistance, please don't hesitate to reach out. RESPONSE TIME: We typically respond to all inquiries within 24-48 hours during business days. BEFORE CONTACTING US: - Check your spam folder for order confirmation emails - Review our FAQ and policies for common questions - Have your order number ready for faster assistance We value your feedback and are always looking to improve our products and service.